Read client testimonials about my work here!

• All work is digital: All designed products and projects are supplied to the client as a digital file. For professional and legal reasons, I do not provide editable files or fonts. All photography supplied will also be edited within my style and abilities, but no RAW or unedited files will be shared. Any additional editing requests may incur a fee.
  
• Pre-purchasing required: Design bundles and packages must be purchased prior to the start of any design work. Payment and installment plans are available upon request and service will be planned according to your payment schedule and contract. Clients may also pay per project via the a la carte option. I process all payments online through Venmo and proudly accept Destination Door County Gift Certificates!

• All sales are final: Hours of hard work go into each project and while I do not offer refunds, I am happy to try to adjust your project to better suit your needs. Service packages and bundles are non-refundable and are non-transferrable. In the event service is discontinued, any unused package elements will remain available to the purchaser for the remainder of the term year for the original business only. Please contact me if your business changes names or ownership so the information may be updated in my system.
• Order Queues: Orders are completed as quickly as possible or many times, ahead of schedule, but your patience is appreciated during the proofing and revision process, busy seasons, and during times of heavy workload. As a solo designer, my work is not outsourced in any capacity which means I juggle many hats! When a client submits a project request, it goes into my work queue. Once an update, mockup, or final file is sent to a client, the project returns to the queue if any changes are requested. This allows for a continually rotating system for client projects to be worked on during business hours. Since every client is in a different part of the process, turnover times will vary by order and project. I will contact a client with any follow-up questions on a project. If I do not hear back from the client within 24-hours, it will be moved back to the start of the queue.
  
• Communication: Clients are welcome to send a message via email or through the Client Portal at any time. Messages will be responded to as soon as possible during standard business hours, which are Monday-Friday. I am unavailable to respond to messages on Sunday due to religious obligation. Please note that sending multiple repeated emails or text messages will not expedite your project. Please note, summer office hours are by appointment only due to my travel and project schedule.
  

• Privacy: I respect your privacy and for that reason, I do not sell client lists or any personal information whatsoever. What you provide is used strictly for the purpose of my design or writing services. In the event work is displayed in my portfolio, information like phone numbers or addresses may get altered.

• Design Uniqueness: Custom designs will not be resold to other individuals or businesses. "Premades," such as for event invites, may be available for sale in my shop. Premades will be marked as such and may only be available for a limited time. Premade business elements may not be trademarked in any capacity. All work is created based on information provided by the client. Premades may need to be adjusted due to the quantity of information or elements like length of names.
  

• Copyright: By creation, I own all work that I create. By hiring me, you are giving me permission to use your business name, slogan, logo, details, or any other applicable element, to create items in your order. Clients will receive usage rights to all purchased work and I will retain a copy of the work as a backup. 
  

• Service Refusal: Though rare, I reserve the right to refuse orders or projects for any reason, including the sensitive nature of the request, any conflict of interest, personal reservations, or a full service schedule. Further, I have a zero-tolerance policy for harassment and reserve the right to suspend service immediately for any client, without refund, if I feel unsafe or the situation warrants severance. Thank you for understanding and respecting this policy.